About Us

Community

Family Gifts Co. represents a community of USA based loving family members who care about giving back. Our tag line is "Bringing Families Together", and we love hearing stories from our customers about how our gifts made a positive impact on their family. 

Mission

Our mission is to be the most loved provider of premium family gift products in the USA, with a goal of 1,000,000 orders delivered in the next 5 years.

Values

Our Core Values provide the basis for everything we do. They are the how we hire, fire, train, and reward our team. If you feel we aren't living by these values (no one is perfect all the time!), please let us know so we can address the issue, and work to improve ourselves. Our Core Values are:

1. Innovative: Create fun, be adventurous, creative, and open-minded.
2. Excellence: Always deliver a WOW! Experience.
3. Unity: Respect others; build a positive Team Spirit.
4. Empower: Embrace and drive positive change.
5. Evolve: Seek growth and learning.

The FGC Process

1. Before placing the order, you can see a live preview of the product.
2. After you place the order, you receive an email confirmation, and you have 24 hours to make changes.
3. The production & delivery process takes 10 to 14 days, in which we keep you updated on the entire production and delivery process.

Our Guarantee

90 Day 100% Happiness Guarantee: if you aren't happy with your order for any reason, contact our customer service team within 90 days and we will make it right! Since our products are personalized, we do not accept returns once the order has been processed. However, our customer care team has been trained to do whatever possible to make sure every one of our customers is a happy customer!

Quality

We have a strict commitment to quality. All of our products are made to order and ship from the USA, creating real American jobs. Our typical delivery times are about 10-14 days from the date of purchase, with expedited shipping available on some products.

Family Gifts Co. is THE top rated family gifts store, with thousands of 5 star reviews. 

If you have any questions, feel free to email us at care@familygiftsco.com. We would love to hear from you.