In the event you wish to cancel or change your order, please contact us within 24 hours of your order at care@familygiftsco.com. As all of our products are custom made, we can not accommodate changes after 24 hours.

*Please note that any orders that have already been packed or shipped cannot be canceled.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

If you need to change your shipping address, please contact us at care@familygiftsco.com within 24 hours after placing your order with an e-mail titled "Shipping Address Change" to route to the appropriate department.

Please be advised that your shipping address cannot be revised after the order has shipped.